Long-Term Collaboration in Injection Molding Services
As a long-standing customer, Planmeca, shared insights into their collaboration with Fibox, their injection molding supplier, which has spanned approximately 15 years. The partnership originally began due to the Fibox’s strong reputation for quality and the valuable ability to manufacture products in relevant locations.
Initially, the collaboration focused on 2K (two-component) parts, which were the main driver for starting the business relationship. Over the years, the cooperation gradually expanded, particularly in the last 1.5–2 years, as pricing reached a more competitive level and mutual understanding improved. Earlier attempts to broaden cooperation had stalled mainly due to cost considerations, but with more recent developments, several projects have been launched.
“One of the most important factors for us has been that Fibox is able to solve various challenges independently. With some other partners, we’ve had to invest a lot more time guiding them—even explaining how to approach injection molding tasks. Here, the expertise and proactive communication have made our work significantly easier.”
— Pasi Häyhä, Planmeca
Introduction to PLANMECA – A LONG STANDING CUSTOMER IN INJECTION MOLDING SERVICES
Planmeca is a Finnish healthcare technology company that’s among the world’s leading manufacturers of advanced dental equipment, imaging devices and software solutions. Headquartered in Helsinki, Finland, it operates globally with sales in over 120 countries.
Fibox injection molding services has supported Planmeca's growth through the years. Working closely with Fibox has provided Planmeca with a reliable and high-quality injection molding partnership that supports its demanding healthcare manufacturing standards.
Project overview
Project: Fibox injection molding services
Location: Sites globally
Solution: Injection molding supplier
VALUE-ADDING PARTNERSHIP
Throughout the relationship, Fibox has demonstrated a high level of technical competence. When any issues have arisen during test production runs, Fibox has consistently analyzed the causes, presented clear solutions, and communicated anticipated timelines for resolution. This approach has considerably reduced the resources Planmeca has needed to dedicate to oversight.
Communication has been open and transparent, with regular updates on production status, potential delays, and any technical considerations. When questions arise about whether minor issues might impact Planmeca, these are discussed collaboratively to ensure expectations are clear.
According to Pasi Häyhä, this combination of technical know-how, proactive problem-solving, and reliable communication has been the most valuable aspect of the cooperation. The supplier’s ability to handle challenges autonomously has set them apart from many other injection molding partners.
Looking ahead, Planmeca has several projects underway and plans to continue growing the business relationship. Overall, the experience has been positive, characterized by trust, smooth collaboration, and consistent quality.
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